At Sentinel Vinyl, we prioritize transparency and security in all transactions conducted on our website. This payment policy outlines the methods of payment accepted, the processing of payments, and the security measures in place to protect customer information.
Accepted Payment Methods
We accept a variety of payment methods to accommodate our customers' preferences. These include major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through digital wallets such as PayPal and Apple Pay. All payment methods are subject to verification and authorization before processing.
Payment Processing
Payments are processed at the time of checkout. For pre-order and backorder items, we do not charge your payment method until the item has shipped. This approach ensures that customers are only charged when their products are ready for delivery. Customers will receive a confirmation email detailing their order and payment status upon successful transaction completion.
Security Measures
We utilize industry-standard encryption technologies to safeguard customer payment information. Our website is secured with SSL (Secure Socket Layer) technology, which encrypts data transmitted between the customer’s browser and our servers. This measure helps to protect sensitive information such as credit card details and personal data from unauthorized access.
Payment Disputes
In the event of a payment dispute, customers are encouraged to contact our support team at support@sentinelvinyl.com. We will work diligently to resolve any issues related to billing or payment discrepancies. Customers may also reach out to their financial institution for assistance regarding unauthorized transactions or chargebacks.
Refunds and Cancellations
Refunds for received items will be processed according to our refund policy. If a customer wishes to cancel an order, they may do so prior to shipment. For pre-orders and backorders, customers can cancel their orders without any charge until the item is shipped. Once an item has been shipped, the standard refund process will apply.
Conclusion
By placing an order on our website, customers agree to the terms outlined in this payment policy. We are committed to providing a secure and efficient payment experience, ensuring that every transaction is handled with the utmost care and professionalism.
