Payments, Refunds, & Cancellations
All payments are final for all membership plans. There are no refunds for any plans that are paid for. You can choose to cancel your membership at anytime. If you cancel a membership, you will continue to hold that membership for the time that is paid for - then once the subscription period has ended, so will the membership.Â
For example, if you purchase a monthly plan and pay for the current month then cancel halfway through that month. Your membership will be active until the month's end, to which we will no longer charge for upcoming months. Once again, there are no refunds for subscription payments - even if you cancel immedietely after order placement.Â
Shipping (Platinum Membership)
Every month we ship one hand-picked vinyl record to all platinum members based off their customizations. Shipping is free for customers.Â
Any records received for the Record of the Month are not exchangable unless significantly damaged or unuseable. You have 7 days after receiving your shipment to report a damaged item. If an item does arrive damaged, then it will be replaced with the same record unless there is no more available stock of that item to send - in which case a different record will be sent. Â
If you have questions regarding any membership plans, please reach out to jf@sentinelvinyl.com.Â
